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ezarchive

ezarchive

How can we help?

Ask a question, report a problem, or suggest an improvement.

Contact support

Send a request to the ezarchive support team. You will receive a ticket reference after a successful submission.

What can we help with?

Do not include passwords, private archive contents, payment details, or personal file paths.

App and archive details Optional

Complete the security check to send your request.

Your email and message will be sent to our OnFire support system to handle your request. Privacy policy

For questions about information you have submitted, choose Privacy request above. See our privacy policy for how support information is handled.

Start with the most common fixes

What happened?Try this guide
A file is missing or needs permissionFiles and permissions
A dropped attachment will not openOpening and previewing
A password, split volume, or extraction error appearsTroubleshooting
Edits did not appear in the archiveEditing archives
You want to remove temporary filesLocal file safety

Prepare a useful report

If a guide does not resolve your problem, record:

  • The ezarchive version and macOS version.
  • The archive format, whether it is encrypted or split, and its approximate size.
  • The action you took and the exact error message.
  • Whether the file is local, cloud-backed, or on a removable drive.
  • A minimal example using non-sensitive files, if you can reproduce the issue safely.

Redact usernames and private paths in screenshots or logs. Do not include passwords, private archive contents, payment details, or confidential documents.

Privacy, licenses, and purchases

For privacy and licensing information shipped with the app, open Help → Privacy & Open-Source Licenses. For purchases made through Apple, use Apple’s purchase support.